Telehealth · Urgent Care ·
Expanded In-Office Services & Appointments
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Expanded Services Appointments Available In-Office – Kentucky & Indiana
Medical practices & facilities like ours have been given permission to expand services from emergency & urgent cases to elective. In short, beginning Mon. May 4th, we will increase patient volume and appointment types being offered in-office, while abiding by all CDC guidelines. The safety & health of patients & staff is of utmost importance. We have, and will continue to implement changes to our work-flow to optimize the protection of everyone.
Elective Surgeries and Procedures
While surgical facilities are following all CDC guidelines, each facility has come up with a plan based on their own unique limitations such as capacity, PPE supply, and additional considerations in order to maintain a safe environment for all. As we begin performing elective procedures, we are scheduling these as permitted by each facility.
What to Expect – Changes Made to Optimize Health & Safety
Patients arriving for an appointment must wait in their car until their provider is ready to see them. We are using a chat feature for two-way communication via our Phreesia application. Patients will receive a Welcome text along with instructions to reply via the chat when they have arrived. Once your provider is ready to see you, you will receive a reply informing you to come into the building for your appointment. Patient registration, including copay collection will be completed online or by phone prior to entering our building. Upon entering our building, be prepared to have your temperature taken and answer a series of questions. Everyone coming in for an appointment is required to wear a face mask. Only the patient is permitted to be in our office. If the patient is under 18, a guardian will be permitted.
Sports Rehab Physical Therapy Patients – Arrival & Check-in
Our PT department is following the same safety protocols as our main clinic. However, upon arrival, you will sign-in inside the office as you normally would. Although PT patients typically have little to no wait, we have made adjustments to our waiting area to allow for proper social distancing. Adjustments have also been made to appointment times and scheduling to limit person to person interaction. Telehealth for physical therapy is also still being offered. If your physical therapy was disrupted in the wake of this virus, we encourage you to contact us so we can get you back on track.
State guidelines now REQUIRE anyone in a healthcare setting to wear a mask or face covering. Please plan to provide your own mask. All patients and staff will be required to wear a mask in the clinic.
TeleHealth will continue to be offered as an appointment option for patients. We understand you may have increased risk factors or other reasons why TeleHealth may be preferred. Watch our Telehealth “How To” video.
Things to Consider
We are aiming to accommodate all patients needs in a timely manner, while also complying with all CDC guidelines and those set by our governor. In order to minimize person to person interactions, and maintain the required supply of PPE, we have made adjustments to our schedules. By offering TeleHealth and in-office appointments, we are confident we will be able to meet your needs. As this continues to be an ever-evolving situation, we will continue to make adjustments as needed and keep you informed.
While we continue to offer Urgent Care, in order to comply with CDC guidelines including social distancing, we are unable to accept “walk-in” patients at this time. However, we can often offer appointments within 24-48 hours, and many times same day appointments. Please contact our office for further information or to make an appointment (502) 897-1794.
Currently, Medicare, Medicare Advantage, and Medicaid cover TeleHealth visits. However, as the situation continues and the need for TeleHealth increases, additional insurance companies are beginning to expand coverage for TeleHealth and phone visit services. We encourage you to call your insurance company to find out if Telehealth is covered as things are changing on a daily basis. If your insurance plan does not cover this service, we will bill a $50 fee. If your Telehealth appointment results in the need for an in-office visit within 7 days, we will instead bill for a regular office visit.
*Physical Therapy – Some insurance plans are waiving “TeleRehab’ charges. Check with your insurance company to verify coverage.