**Communication & Requests**
- Prescription Requests
- Appointment Scheduling
- Medical Records Requests
- Bill Pay
- Ask a question – Use for communiation with your physician or medical records requests.
- Office Visit Snapshot – You will receive a summary of care along with data collected during your visit delivered to your portal inbox post visit.
**Full medical records &/or office visit notes must be requested. These are not automatically uploaded to your portal, but can be upon rquest. Some test results such as MRI reports are automatically uploaded when available.
**When sending a question to your provider via Ask a Staff, please allow 48-72 hours for it to be addressed. You will either receive a reply via your portal inbox or a call from our office.
**The portal is not used for urgent matters. If we have something urgent to communicate such as results, surgery scheduling, etc. you will always receive a phone call.
**Registration & Check-In**
- Pre-register – You will receive an email invite to register prior to your appointment.
- Appointment Reminders – Reminders to your email ahead of your appointment date
- Pre-pay Copay or Balance
- Update Information
- Upload Insurance Card/s
- Check-in – Patient can save time by checking in for their appointment using their own mobile device
**Use one of our tablets or use your own device from home or in office to complete the check-in process
- You have an inflammatory type of arthritis such as rheumatoid arthritis or systemic lupus erythematosis
- Your immune system has been weakened by disease, drugs, or radiation
- You have insulin-dependent (Type I) diabetes
- You had a joint replacement less than two years ago
- You’ve had previous infections in your artificial joint
- You are undernourished or malnourished
- You have hemophilia.
You should get preventive antibiotics for the following dental procedures:
- Dental extractions
- Periodontal (gum disease) procedures
- Dental implant placement and reimplantation of teeth that were knocked out
- Endodontic (root canal) instrumentation or surgery
- Initial placement of orthodontic bands (not brackets)
- Injection of a local anesthetic into the gums near the jaw
- Regular cleaning of teeth or implants where bleeding is anticipated
Because the needle placed into the joint, bursa, tendon sheath or fascia requires exact placement, it is considered by insurance companies to be a surgical procedure. It is much more than a standard injection. Although they consider this a surgical procedure, insurance companies do not require additional pre-authorization for the procedure itself. Some medications, however, may require pre-authorization and our staff will take care of obtaining that prior to the arthrocentesis, as needed..
FAQ – New Patients
However, if our staff is unable to reach you for pre-registration, you will need to arrive 15 minutes before your scheduled appointment time to fill out the required paperwork.
If your insurance company requires an office co-payment, you will be required to make that payment at the time of your visit.
Please refer to our Registration Information booklet for a list of insurance companies we participate with.